Customer Service

With IT Pro Dashboard’s detailed ticketing features, your engineers and technical staff will be empowered to fully view and manage their work flow and service tickets in real-time including Scheduling, Start/Pause/Stop tickets, Enter Resolutions, and Enter Quick-Tickets or New Tickets.

Providing an outstanding level of customer service is key to the success of every IT service companies.  Getting engineers to arrive on time to their scheduled on-site visits can make or break an account.  Responding to service requests and completing projects on time is also critical.  IT Pro Dashboard™ does this, and more.

IT Pro Dashboard™ helps you improve customer service through real-time workflow and time management.  You know exactly when an engineer arrives at a location, if he is late, and when he is finished.  You also have the ability to quickly and easily prioritize service requests, and change schedules on the fly to respond to critical IT issues that your clients need fixed immediately. 

This real-time information allows your office to inform clients if an engineer will be late for an appointment or simply confirm that he is on schedule and will arrive as planned.  Because IT Pro Dashboard™ captures actual time spent at a location on any given service call ensures that your clients are always billed the correct amount. 

A detailed ticketing system quickly and efficiently tracks and responds to new service requests and ensures the appropriate response by managers and technical staff. 

The fully integrated billing system tracks project details and ensures clients receive prompt, accurate invoices.

Above all, IT Pro Dashboard™ helps you reduce your administrative work so that you can spend more time with your valued customers.