IT Pro Dashboardâ„˘ has all the features you need to effectively manage your IT business. Designed by an IT company for IT companies, IT Pro Dashboardâ„˘ provides all the tools necessary to ensure you can achieve maximum profitability and efficiency. By viewing all of your companyâ€™s activity in real time, you can stay fully informed of staff productivity, service tickets and billing â€“ and quickly take action as necessary.
Daily View: Quickly see all the vital parameters of your daily service activities on one screen â€“ workflow, scheduling, billing and service requests. Real-time data is organized with color-coded service tickets for easy monitoring of activity and maximum efficiency.
Dispatching and job assignment: Easily view incoming web service requests from your clients and take the appropriate action – create service tickets; drag and drop service tickets onto your staffâ€™s schedule; move tickets around and between engineers.
Clients: View client information including service history, service tickets, block of hour balances, contracts and detailed hardware and software assets.
Alerts: IT Pro Dashboard’s alert system is designed to email alerts to selected individuals for specific events. You can receive an alert when a new client is added, a new service request is received, a ticket is not completed by a specific time of the day, a contract reached its threshold and more.
Engineersâ€™ Dashboard: Designed for engineers to schedule time more efficiently and be more productive. Quickly view and take action on scheduled tickets â€“ start-pause-continue-close; enter resolutions and related expenses on-line, create new tickets, issue Quick-Tickets for helpdesk support and incoming phone or email service requests.
Smart Phone / PDA: Convenient access to IT Pro Dashboardâ„˘ while youâ€™re on the road; an essential tool in the mobile world. View service tickets and schedules, take action on tickets, record your services, and view client contact information.
QuickBooks Integration: Speed up invoicing and improve cash flow, eliminate double data entry and human errors. With just a few clicks, export batches of time and billing information to QuickBooks.
Outlook Integration: Automatic conversion of â€śservice request emailsâ€ť into â€śservice ticketsâ€ť. Auto-send email alerts and calendar entries to engineers directly for new service schedules and assignments.
Client Portal: A paperless resource for client communication â€“ request services online, view status of service history and scheduled tickets, IT assets, account status, and balances of block of hours.