IT Pro Dashboard™ has all the features you need to effectively manage your IT business. Designed by an IT company for IT companies, IT Pro Dashboard™ provides all the tools necessary to ensure you can achieve maximum profitability and efficiency. By viewing all of your company’s activity in real time, you can stay fully informed of staff productivity, service tickets and billing – and quickly take action as necessary.
Daily View: Quickly see all the vital parameters of your daily service activities on one screen – workflow, scheduling, billing and service requests. Real-time data is organized with color-coded service tickets for easy monitoring of activity and maximum efficiency.
Dispatching and job assignment: Easily view incoming web service requests from your clients and take the appropriate action – create service tickets; drag and drop service tickets onto your staff’s schedule; move tickets around and between engineers.
Clients: View client information including service history, service tickets, block of hour balances, contracts and detailed hardware and software assets.
Alerts: IT Pro Dashboard’s alert system is designed to email alerts to selected individuals for specific events. You can receive an alert when a new client is added, a new service request is received, a ticket is not completed by a specific time of the day, a contract reached its threshold and more.
Engineers’ Dashboard: Designed for engineers to schedule time more efficiently and be more productive. Quickly view and take action on scheduled tickets – start-pause-continue-close; enter resolutions and related expenses on-line, create new tickets, issue Quick-Tickets for helpdesk support and incoming phone or email service requests.
Smart Phone / PDA: Convenient access to IT Pro Dashboard™ while you’re on the road; an essential tool in the mobile world. View service tickets and schedules, take action on tickets, record your services, and view client contact information.
QuickBooks Integration: Speed up invoicing and improve cash flow, eliminate double data entry and human errors. With just a few clicks, export batches of time and billing information to QuickBooks.
Outlook Integration: Automatic conversion of “service request emails” into “service tickets”. Auto-send email alerts and calendar entries to engineers directly for new service schedules and assignments.
Client Portal: A paperless resource for client communication – request services online, view status of service history and scheduled tickets, IT assets, account status, and balances of block of hours.
